Since 1978
General Policy
Information
To help us give you the best service, we are providing you with this outline of our company ordering procedures and general policies. Please take a few minutes to review and familiarize yourself with its contents.
Credit Approval
* Credit must be established prior to the first order being shipped.
* If an order is needed before credit is
approved, you may send full payment to our lockbox. Make the check payable to: Tarrier
Foods Corp., and send it to:
Payment Terms
* Discounts are allowed if we receive payment within your specified terms.
Example - 1% 10 net 30 means
a 1% discount may be taken from the subtotal amount on your invoice only if
payment is received within 10 days from the receipt of your order. Discounts may not be taken after the
10 days, meaning full payment is then due.
All payments are due within 30 days from receipt of your order.
Ordering
* Orders can be emailed to debbie@tarrierfoods.com or faxed to (614) 545-6111.
* Orders can be picked up or shipped. Sorry, we will not ship direct to your customers, we ship to distributors only.
* Add-ons are considered new orders. Regular order lead times will apply.
Lead Times
* Pick ups - One week (7 calendar days) from the date we receive your order.
Pick
up hours are from
* Deliveries - Two weeks (14 calendar days approximately) from the date we receive your order. Orders normally ship one week, 7 calendar days, from the date we receive your order - transit time will vary.
Order Confirmations
* Upon your request, we will email or fax an order confirmation to you within 24-48 hours after we receive your order. If you do not receive a confirmation within this time period, please email debbie@tarrierfoods.com or call us, we may not have received your order.
* Orders will be processed and invoiced as confirmed unless you notify us of an error prior to shipping or pick up.
Customer Inquires
* All customer inquiries will be acknowledged and investigated immediately. You will be given a time frame for resolution during the initial contact.
* If your inquiry cannot be resolved immediately, you will be notified of a resolution within one week (7 calendar days) of the initial contact. A possible exception to this time frame would be inquiries requiring evaluation of returned product. In those situations, a resolution will be determined as soon as possible. We strive to complete all inquiries within two weeks (14 calendar days).
Product Quality
* You must notify us immediately should the quality of our product not meet with your expectations and allow us the opportunity to bring the product back for inspection.
* After our inspection, we will notify you of the result and either authorize a credit or deduction or deny the same.
* No credit or deduction will be approved without our inspection of the product.
Deductions
* NO DEDUCTIONS WILL BE ALLOWED WITHOUT PRIOR APPROVAL FROM TARRIER FOODS.
* Unauthorized deductions will cause your account to go on credit hold and delay the shipment of current orders until all balances are paid in full.
Unauthorized deductions are the leading cause of delayed shipments. Please do not deduct for any reason.
Damages
* Damages to the product once picked up by your trucks are the responsibility of your company. Deductions will not be allowed under those circumstances.
* Damages to the product that we shipped:
~ Note the damages on the proof of delivery.
~ Refuse delivery of the damaged product.
~ Notify us immediately of the problem so a freight claim can be filed.
~ Again, once the product has been inspected we will notify you of the result and either authorize a credit or deduction or deny the same.
Hidden Damages
* Tarrier Foods does not fill orders with damaged boxes. We therefore do not give credit or allow deductions for hidden damage claims.
* If you feel "hidden damages" occurred to product we shipped, follow the instructions noted in the above "Damages" section. You may need to tear down each skid upon arrival to determine this type of damage.
* If this damage occurred during transport by your truck the damage, is again your responsibility.
* Your company is responsible for "hidden damages" or any other type of damage to the product occurring in your warehouse once the product is delivered and accepted free and clear.
If you have questions about these policies, please feel free to contact us at any time. With your assistance, we can provide you and all of our customers with quality service and help everyone have a successful year!